I just received my regular newsletter from the Lean Enterprise Institute. I’ve been a member for nearly 10 years now since reading the founder’s book “Lean Thinking” which explains the Toyota Production System. I’m amazed at how many manufacturing and business process professionals I’ve met that still don’t get continuous flow.
I find it interesting that the Venice understood 500 years ago. Say, I wonder if the idea came along with spaghetti from China. Wouldn’t that be a hoot if China — which is today’s panacea and great enabler for the prisoners of Batch manufacturing mindset– is discovered to be the birthplace of continuous flow!
By the way, batch vs flow is not only a manufacturing application/issue. It’s all about how you do business; it applies to any process or workflow. There has been some fascinating work done in the healthcare area; specifically in hospitals and dental practices. The vanguard institutions have realized remarkable improvements in customer satisfaction and to the bottom line.
To to learn more, please visit the Lean Enterprise Institute at www.lean.org
“From: Jim Womack [mailto:firstname.lastname@example.org]
Sent: Thursday, December 03, 2009 2:47 PM
Subject: On Our Watch
A few weeks ago I walked through the Arsenale in Venice, which has been in continuous use for building and overhauling military ships since 1104. The Arsenale is still an Italian naval base and visiting requires permission from navy headquarters in Rome. But my interest was not in present-day activities. It was in the remarkable history of the Arsenale as a landmark in the long history of lean thinking.
During the 1400s the Venetians made a remarkable leap in thinking about the organization of design and production. They adopted a standard design for their war galleys and began to think systematically about producing these ships in volume. By the mid-1500s they were manufacturing in advance and kitting the parts for the hundreds of ships built each year. Then, when military need dictated, pre-built hulls were caulked at the first production station and lowered into the water. They were then floated past numerous assembly stations for installing the masts, the steering, the flooring, the seats, the oars, the guns, and all of the items needed to complete the most complex manufactured product of that era. Thus we have the first known example of “flow” production in process sequence using standard designs. And by 1574, when King Henry III of France visited to observe the process, the Arsenale could caulk and final assemble a galley in only an hour. (Fortunately for us, the basic layout of the Arsenale hasn’t changed since the 1500s so it is still possible to imagine how the work was done.)
As I walked through the Arsenale and reflected on what the designers and production workers there contributed to human knowledge and best practice, I found myself wondering what we will add on our watch 500 years later. By my reckoning, our watch (or at least my watch) is the period after 1979 when the practices developed at Toyota, Honda, and their hundreds of suppliers in Japan were first transferred to new countries and new industries.
It seems to me that we have already achieved several things of lasting value:
- We have transferred and adapted lean process tools for production, product development, supplier management, and customer support to a wide range of industries in a wide range of countries.
- We have experimented with all of the management tools – policy deployment, A3 analysis, and standardized management with kaizen – that are needed to introduce and sustain these process tools.
But we haven’t combined all of these tools and management methods in more than a few organizations and even these are struggling in the turbulent conditions that the world economy will apparently continue to provide. So what is reasonable to hope for in the remainder of our watch, which in my case is probably the next ten years?
It’s not realistic to hope that all organizations will become lean. And this wish makes no sense in any case because lean thinking will continue to evolve with changing circumstances and as the customer problems needing solutions change. The journey never ends as long as there is ever-changing life.
But can we hope to reach a landmark intermediate destination? Specifically, can we create at least one complete lean enterprise in every major industry and activity by 2020? By a lean enterprise I mean an organization that focuses clearly on the customer problems it seeks to solve and implements lean product development, fulfillment, supplier management, and customer support processes tied together by lean management to cost-effectively solve them.
This surely is a stretch goal and seems all the more daunting given the recent struggles of our lean exemplar companies. But we already have most of the knowledge in hand so no fundamental invention is required. And all of the elements of lean enterprise have been tested individually in real organizations. So the question is whether we think we can. And the only way to find out is to conduct a wide range of experiments within the global Lean Community, freely sharing our findings in the spirit of PDCA. For my part, I’ll continue to think that we can until our experiments conclusively prove we can’t.
James P. Womack
Founder and Chairman
Lean Enterprise Institute, Inc.
P.S. We have just announced the program for LEI’s annual Lean Transformation Summit, to be held in Orlando on March 3-4, 2010. We are focusing on what I call “lean for the long term” in my keynote talk and we have asked several senior executives who have been working steadily for more than a decade to make their organizations lean enterprises to share the secrets of their continuing progress. If we are truly going to make a lasting contribution on our watch, leader-experimenters proceeding with their constancy of purpose will be the key. Thus I hope you will be able to join us and join the discussion. Please go to www.lean.org/summits for more information and to register.”